- Delivery & Returns
Delivery & Returns
Delivery is free for orders with a value of £50 or over (excluding VAT). Orders with a value under £50 (excluding VAT) will be charged delivery at £4.50 plus VAT.
We can deliver to any UK address. Typically delivery to mainland UK is 1-2 working days, Highlands and Islands 2-3 days. For orders placed before 12 noon, we will aim to dispatch on the same day. If your order is urgent please contact us to discuss your requirements.
The office is closed over the weekend, orders placed after 4pm on Friday will not be actioned until the following Monday.
If you would like an order to be sent abroad please contact us.
Returns Policy (summarised)
If you are an individual not using a trade account you may return new, unopened, standard (un-customised) items within 14 days of delivery for a full refund.
We'll also pay the return shipping costs (up to a maximum of £15) if the return is a result of our error (you received an incorrect item), or if the product is damaged.
You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please see our terms and conditions for full details of our returns policy (section 6) and other conditions of sale.